Position Open
SALES AND SERVICE SPECIALIST
The Geological Society of America, GSA, in Boulder, Colorado is looking for a new Sales and Services Specialist to provide service and support to all members and non-members contacting GSA. This includes processing dues and subscription sales; processing meeting information requests and registrations for the GSA Annual Meeting and Section Meetings; processing publication sales; maintaining inventory control for scientific journals and publications; and providing customer support and dealing regularly with customers. In addition, this person will update and maintain database files, handle all customer contact regarding GSA membership, process membership applications and subscription payments, process meeting registrations and serve as a source of basic information on events, field trips, courses, technical sessions, student volunteer and travel grant opportunities. Finally, this person will help plan, prepare, and staff the GSA Bookstore, Registration and Membership Areas at the annual meeting.
Requirements include: a High School Diploma or equivalent; a minimum of 3 years of customer service experience or experience in a similar professional environment where sound judgment and problem solving skills were required; extraordinary communication skills; the ability to deal with difficult customers; a demonstrated sales ability and knowledge of basic accounting principles. Qualified candidates will view customer service as a profession and find work gratification in providing quality customer service. Solid data entry skills, excellent verbal and written communication skills, an orientation to detail and the ability to excel at multitasking are mandatory. Advanced computer skills in the Microsoft Suite including Word, Excel, and Outlook are required in addition to experience with a complex database system. Knowledge of Access and iMIS database systems is a plus.
Interested candidates please send your resume to:
Human Resources
Geological Society of America
Attn: HR
3300 Penrose Place
PO Box 9140
Boulder, CO 80301-9140
fax: 303-357-1070
If you e-mail your resume, please be sure to include the title of Sales and Service Specialist in the subject line of your e-mail.
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